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Susan Gorveatte, President
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Susan holds a Bachelor of Commerce in Entrepreneurial Studies who has worked 25+ years in ISO 9001 Quality Management & Quality Customer Service. She has been successful blending the right amount of art and science needed to create a formula to success for organizations to consistently meet and even exceed client expectations.
With a passion to help companies succeed, Susan has trained hundreds of companies from small entrepreneurial based organizations to large national and international clients. Susan has a strong background in the automotive manufacturing and service sectors. Her functional experience includes business start-up and growth, team problem solving, and Quality Management Systems documentation, implementation, training and auditing. "Today’s business world is characterized by rapid change, globalization and clients who insist on increasingly higher levels of product and service Quality. To deliver on this client need, increasingly more and more businesses are being certified to world-class quality standards such as ISO 9001:2015. The time is now." |
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I moderated a conference session for Susan, which she delivered with energy and enthusiasm. The attendees found her content to be relevant and practical, and they were very satisfied with the outcomes. Susan is an expert communicator with a delightful and collaborative manner. I also worked with Susan behind the scenes on various organizational initiatives, and found her to be very diligent and responsible, balancing her roles as leader and team player. She demonstrates many ideals that are valued in Quality and Business Services.
Daniel Zrymiak, ASQ Fellow, CSQE, PMP, PSM/ Engagement Manager at Ultranauts Inc. |
A Leader in Quality Management
Professional Board Positions Held & Professional Designations
- American Society for Quality Technical Program Committee for World Conference 2018-Present
- American Society for Quality Content Management Committee Chair for Training and Development 2018-Present
- American Society for Quality World Conference on Quality and Improvement Speaker, May 2016
- American Society for Quality Past - Chair 2016
- American Society for Quality Chair 2012-2015
- American Society for Quality Chair Elect
- American Society for Quality Program Chair
- American Society for Quality Education Chair
- American Society for Quality Workforce Engagement Committee Member
Industry Experience
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Functional Expertise
- Business Start-Up and Growth
- Business Plan Preparation
- HR Management (Recruiting/Interviewing)
- Failure Modes and Effects Analysis (PFMEAs and DFMEAs)
- Control Plans and Advanced Quality Product Planning (APQP)
- Small Business Management (Sales and Market Development, Time Management)
- Management Systems (ISO 9001:2008, QS-9000, TS-16949, OHSAS 18001:1999)
- Team Problem Solving (CARs/8Ds – Ford and Chrysler)
- Reliability and Maintainability (R&M Studies, LCC)
- Career Path Training (Networking, Business Communication, Resume Preparation, etc.)
- Quality Customer Service
Education and Professional Designations
- AS9110B - Lead Auditor Course - Exemplar Global Certified, Orlando, FL USA
- AS9100C - Lead Auditor Course - Exemplar Global Certified, Santa Ana, CA USA
- Preparing for the ISO 9001:2015 Transition
- Preparing for the ISO 14001:2015 Transition
- Safety Officer, OHES, Halifax, NS
- ISO 14000 Lead Auditor Training, Halifax, NS
- OHSAS 18001:99 Essentials Training, Toronto, ON
- Lead Auditor Training ISO 9001, AS9110B, AS9100C, ISO 14001
- Certified Safety Officer Training
- QS-9000 Internal Auditor Training
- ISO 9001:2008 Lead Auditor Training, Halifax, NS
- QS-9000 Internal Auditor Training, Southfield, MI USA
- ISO 9000 Lead Auditor Training, Windsor, ON
- Bachelor of Commerce (B.Comm.) cum laude, Halifax, NS,
- Small Business Management Diploma Atlantic Regional Management Training Centre, Halifax, NS
- Certificate in Total Quality and Productivity, DalTech Continuing Education, Halifax, NS
- Business Process Re-Engineering, DalTech Continuing Education, Halifax, NS
- Total Quality and Productivity Certificate
- Business Process Re-Engineering Certificates
- Diploma in Small Business Management
