Quality Customer Service
What a Difference a Smile Makes!

Over 95% of unhappy customers do not complain when they are not satisfied.  Over 90% of upset customers do not return.  Each unhappy customer will tell 10 others about their bad experience.  

Quality Customer Service is the Real Competitive Edge!

The difference between effective and ineffective service is a matter of sensitivity, sincerity, attitude and human relations - all of which can be learned.  You will realize the cost of an unhappy customer, the value of a happy customer, and much, much more.

Topics include:

• Learn what Customer Service really means to you and your company
• Discuss Shining and Dull Moments of Truth
• Compare experiences of Customer Service with your peers
• Learn secrets of successful Customer Service organizations
• Get to know your internal and external customers
• Take away the knowledge you need to provide superior Customer Service to your customers
• Go that extra step for your customer and never look back!

Business Owners, Managers, Customer Service Liaisons, Account Reps, Office and Sales staff, don’t wait, enroll now!

One-half Day (Mornings or Afternoons)
  Minimum 3 participants
All course materials included