2020 Western Canada Quality & Business Excellence Conference 

World Conference on Quality and Productivity

Engage! A Tactical Approach to Quality Customer Service

LinkedIn Articles

​Are We There Yet? A Journey Through The Grand Canyon of Continuous Improvement

Elite Status in a Club You May Not Want to Belong To

How Auditing Makes Me Think Of Harry Potter

How I Had An Epiphany While Thinking About M&Ms

The Good, the Bad and the Bully?

Why Diamonds are This Girls Best Friend

Quality Progress Articles

Grand Aspirations